Users have been facing speakerphone issues on their iPhone 11 series device for quite sometime now, wherein the voice keeps cutting off intermittently during phone calls.

The Apple forums have seen multiple complaints as a result, the earliest known reports dating back to July 2020. Some of them have been given below.

Upon a deeper insight, it appears that the bug behaves in two different ways. Some users face it only if the other end has an iPhone 11 series device as well. Others are affected by it randomly.

The issue seems to plague the entire iPhone 11 lineup, namely the iPhone 11, 11 Pro, and the 11 Pro Max.

Moreover, the issue was first reported on iOS 13. But fast-forward to November 2020, and complaints still keep pouring in. This shows that the problem has still not been addressed with the latest iOS 14 update.

The bug also isn’t limited to the main phone app alone, as complainants have stated that calls through other apps like FaceTime cause similar problems.

And as apparent via these two comments (1, 2), it is safe to say that the issue is not from the carriers’ side, due to the fact that reports have originated from multiple carrier networks.

So that isolates the iPhone as the sole culprit. This leaves users wondering whether the issue is indeed a software bug, or perhaps hardware-related.

The latter does not seem to be the case though, as the following comment suggests otherwise:

The issue persists even after multiple device replacements, which is just sad. One can only imagine how frustrating it must have been for the above user to shift themselves and their data between five devices!

For now, there doesn’t seem to be much that a user facing this bug can do, apart from making sure that a case isn’t covering any of the device’s outlets resulting in interference. To make sure of that, try making a call on speaker after taking off the case.

You can also try the following:

Hopefully, Apple will address the issue soon. For now, you can try giving feedback to Apple via this link. Perhaps if enough reports go through, Apple will be forced to address this serious matter.

Also, be sure to check out our dedicated iOS 14 bugs and issues tracker.

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