Mail issues are arising in a lot of numbers. We get lots of errors in the Mail app. Recently, when the iOS users tried to view the MS exchange emails, they are getting errors like “This message has not been downloaded from the server”.

And they are unable to download the full e-mail. Go through the article completely and solve your issue.

Reason for this issue

When you try to view the email, Your iOS device only downloads the headers of all the emails in the inbox but downloads the body of the emails from the server. When you open Outlook on your desktop computer, it will immediately start to download all the new messages and deleted them from the server.

Table of Contents

Use IMAP instead of Pop on both your iOS device and Mac. Also, uncheck remove messages after downloading the option on Mac.

Solution No 1: Restart your iPhone/iPad

Most of the common problems will be solved when you try the Restart method. Connection issues and other problems will be rectified. So for that,

For iPhone and iPad with Home button:

  • Press and hold the top button for about a minute until you see a Power Off Slider.
  • Drag the slider to the right and wait for a minute until you see the Apple Logo.
  • That’s it your device is restarted now.

 

For iPhone X, 11 or later and iPad with Face ID

  • Press and hold the Volume Up and Down button once until you see the slider.
  • Drag the slider and wait for a minute until you see the Apple logo.
  • That’s it your device is restarted now.

Solution 2: Forward the Message

  • This is not an exact solution to solve the problem. But this is a simple trick to view the message. Try to view the mail. If it did not show full content, click the “Forward” option.
  • The app will ask you “Download the rest of the message first?”. Choose “Yes”. It will show the message quoted in the forward.
  • Through this, you can view the message by tapping on the forward option.

Solution 3: Delete the Mail Account and Re-add it

Sometimes the mail account that you are using will have a problem in the settings. So, Delete the account that you are currently using and re-add it again. After that check whether the problem is gone or not. For that,

  • Go to Settings and tap on Passwords and Accounts
  • Search for your account and delete the account
  • After that Re-add your account
  • By going to the Settings and Passwords and Accounts again
  • Add the account by following the on-screen instructions.

SEE ALSO: How to Fix Microsoft Exchange Email Sync issues on Mac

Solution 4: Use the Fetch data option

  • On your iOS device like iPod Touch,
  • Go to Settings -> Mail, under the fetch data Choose push.
  • Navigate to Advanced and choose to fetch for all email accounts.
  • Restart your iOS device.

Other fixes:-

  • Try to use 3G or 4G, so if it is happening because of connectivity issues. This will surely help you to solve the problem.
  • Turn Off and On the Airplane mode. So that there will be no problem.

Final verdict:

Guys, I think these solutions will surely help you to solve your problems. If you know any other solutions other than this, you can share them via comments. And if you found this article helpful, share it with your friends and keep supporting iPhonetopics.com