New updates are being added at the bottom of this story…….
Original story (published on November 27, 2021) follows:
iPhone users are facing an annoying issue after the iOS 14 update, wherein a popup keeps pestering them for their email and password for various email accounts, especially Outlook.
As a result, several frustrated users have taken to the Apple and Microsoft forums, complaining about the same.
As already described above, the iPhone intermittently displays a pop-up that requests the re-entry of an email account’s login details. Complying with the request is useless, as the pop-up returns again after sometime.
Moreover, although most complainants face this issue with their Outlook/Hotmail accounts, there are plenty of users that have stated that they face the same issue on other email accounts as well, like Gmail.
The bug also is not limited to a single iOS device, as users have reportedly faced it on various models like the iPhone 12, 8, and even on iPads.
It also seems that most users are keen on blaming iOS for the issue, which is quite plausible considering that some users have faced the bug on several email accounts.
However, an Outlook angle can’t be ruled out completely.
This is due to the fact that Outlook suffered an outage of sorts recently on November 10, after which users weren’t able to login to their email accounts. However, the issue was fixed within a day.
Could this be linked to the issue? Quite unlikely, but it is something you should know nonetheless.
Anyways, we got a couple of workarounds for you to try that will surely help with the issue, at least until Microsoft or Apple does something about it.
- The very first thing you need to try, if you haven’t already, is to remove the account and add it again. To do the same, you need to first go to Settings, and then open up the mail accounts section.
What to do if your iPhone keeps asking for Outlook email & password
Next, select the Outlook or Hotmail account and delete it. You will then return to the previous screen wherein you have to choose “New account” and add your details accordingly.
- If you continue to receive those annoying popups even after doing the above, then you may also try adding your email as an IMAP account.
Now, IMAPs may result in your mails getting delayed, but hey, at least the popup won’t be bothering you anymore.
- Lastly, you can also try the following:
Hopefully the above workarounds will fix the annoying popup that keeps asking for your Outlook email and password on your iPhone. Be sure to drop a comment below if they did the job for you.
For more coverage on issues like these, be sure to check out our dedicated iOS 14 bugs/issues tracker.
Update 1 (December 16, 2021)
08:35 am (IST): Many Outlook users with iOS devices once again found themselves in the same situation where the Outlook app repeatedly asks for the password.
Luckily, it didn’t take Microsoft long to begin working on the problem. Here’s the latest information shared by Microsoft:
Update 2 (December 17, 2021)
12:18 pm (IST): Microsoft support confirmed that the issue has now been resolved. Thus, you shouldn’t be getting repeated email password requests.
Update 3 (October 19, 2022)
05:05 pm (IST): Multiple reports indicate that the issue where Outlook is constantly requiring password and login credentials to some users is happening again (1, 2, 3).
Also, the issue is not limited to iOS devices as there are also reports from web version users.
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