ITVX app is a video-on-demand service owned by ITV available in the United Kingdom. It was previously known as ITV Hub. However, a more advanced version — ITVX — was launched on December 8 that includes more exclusive content.
Performance issues:
Reports suggest that the app is crashing for a section of users, while some say that they can’t streaming the content as the video keeps buffering.
Moreover, users complain about performance issues such as app lagging, not remembering their watch history and more.
Here are some reports from those affected:
Error codes:
And as if the aforementioned issues weren’t enough, there are plenty of complaints where users are getting error codes such as ‘Something went wrong’ and ‘Whoops! what’s going on here’.
Users say they are getting these error codes while doing certain tasks on the app such as when watching shows or trying to sign up for the Premium trial.
Furthermore, some are also getting ‘content cannot load’ error. Here are some reports for reference:
While support is yet to acknowledge the ongoing problems with their app, they are suggesting those affected clear the cache. However, users have confirmed that this isn’t helping.
Moreover, they have also suggested some troubleshooting steps to fix these issues. You can check them out below.
However, we’ll keep track of the latest developments and inform you as and when anything noteworthy comes to our attention.
Featured image source – ITV
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