Ledger provides one of the most secure crypto hardware and software services on the market. Ledger Live offers users everything regarding crypto in one place and showcases their collection.
It recently received a new update v2.51.0, which provides more predictable rates and shorter confirmation times for Ethereum-based transactions.
They have also fixed the ‘FAILED – OUT OF ENERGY’ issue, and users will now receive a warning message instead if their account does not have enough energy to cover the transaction.
Ledger Wallet crypto apps uninstalled or wiped
However, customers of Ledger Wallet have reported that when they try to update any of their crypto apps, they get uninstalled or are wiped from the system.
The affected users say that updating apps on the Nano X via Ledger Live can unintentionally trigger a situation where other apps get uninstalled.
Once in this state, installing apps on the Nano X is difficult and frequently necessitates the uninstallation of existing apps. This is true even if the device looks to have plenty of space remaining.
Furthermore, when users try to reinstall the crypto apps, they receive a ‘your device is locked’ error message, which prevents them from doing so to some extent:
A community moderator speculates that the recent Ledger Live v2.51.0 update may be to blame.
Issue acknowledged
Fortunately, the Ledger support team has acknowledged the issue and advised users to delay updating Ledger Live until a fix is released:
For the time being, users are encouraged to only install apps for the currencies that they require in order to prevent the ‘your device is locked’ message
If they continue to receive it, remove other apps and reinstall them as needed:
That said, we will keep an eye out for the latest developments regarding this issue and update this story as and when anything noteworthy comes up.
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