LG smart TVs make use of the company’s own operating system called ‘WebOS’.
One can enjoy thousands of hours of entertainment, be it watching their favorite cooking shows, movies, or web series, watching news, or grooving to the music videos they like.
The company’s televisions also support the popular HDMI pass-through feature, which helps one pass audio and video signals from a source, such as a Set Top Box or a Blu-ray player to a Home Theater System (HTS).
It must be noted that one needs to attach a secondary cable in order to transmit video and audio signals between the HTS and TV.
However, things are far from rosy as some users are reportedly facing difficulties while trying to connect an external soundbar with some LG smart TVs.
LG smart TV unable to connect to ARC soundbar
According to reports (1,2,3,4,5,6,7,8,9,10), multiple LG smart TV users are facing problems while connecting the various ARC soundbars.
A user complained that when the cables are connected, the TV does not send or ‘pass-through’ the audio signals to the soundbar.
Others have also pointed out that when the eARC option is enabled, sound will eventually output from the soundbar, but one is unable to control the volume output.
A Reddit user also complained that the sound output returned to internal speakers after a couple of minutes, even after having changed the eARC setting manually.
This problem has been reported (1,2) to have occurred after LG recently released some firmware updates for their smart TVs, among them the LG C2, LG C9, LG CX, LG G1, and LG G2.
Some tried fixing the issue by unplugging and replugging everything, swapping HDMI cables, factory resetting the TV, and tried changing the volume with the help of ‘Universal SoundBar Remote Control’ app, but none has worked.
No official response
Unfortunately, LG has not yet officially acknowledged the issue with their smart TVs. So, it looks like customers will have to look for alternative devices to playback their audio for the time being.
We hope that LG will soon fix the connectivity issues with various ARC soundbar units.
We’ll keep tabs on the issue where LG smart TV owners are unable to connect, turn on, or output sound to any ARC soundbar and update the article as soon as we come across any new information.
Featured image source: LG Smart TV.
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